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Project support accessibility guidelines

Our commitment to accessibility

The CivicActions Support practice area is committed to following the guidance provided in the Americans with Disabilities Act and following the best practices for inclusive customer service such as the AODA Accessibility for Ontarians with Disabilities Act. CivicActions is committed to providing a barrier-free environment for its customers, clients, and staff and to providing our support in a manner that respects the dignity and independence of people with disabilities.

Organizational scope

This guidance applies to every person who provides support to members of the public, end users, and/or other third parties on behalf of CivicActions.

Laws and rules

The standards, rules, and guidelines on providing accessible customer service are set out in the:

As standards, rules, and guidelines develop, the CivicActions Support practice area will continue to consult with Subject-Matter Experts (SMEs) and General Counsel to ensure our policies are current, reflective of global needs, and implemented company-wide.


Each member of the project Support team will complete - within the first ninety days of onboarding - the edX Introduction to Web Accessibility course to help build understanding about disability:

Accessible websites and web content

Our goal at CivicActions is to achieve or exceed the latest Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for all our websites. WCAG is recognized globally as standard best practice and is backward compatible with previous versions. It also incorporates the criteria for digital content included in [Section 508 of the Rehabilitation Act[(

Information and communication

Communication is provided in a way that is consistent with the core principles of independence, dignity, integration, and equality of opportunity. For more information, please refer to the following links:

Customer feedback

Customers can submit feedback to

This page was last updated on November 3, 2023.